Introduction
The horizontal aggression also
referred to as lateral violence is often the cause of stress in the nursing profession
which even without the added stress is one of the most stressful professions in
the context. Horizontal aggression is defined as “aggressive behaviour that one
registered nurse commits against another registered nurse” (Edward, et al.,
2014). American nurses’ association
conducted a study where the results showed that the amount of professional
stress is higher in the nurses and the rate of leading to the inability to
perform the duties is even higher than the armed forces. Therefore, the
seriousness of the problem is too high to be discarded casually (Reynolds,
Kelly & Singh-Carlson, 2014). There are different theories that explain why
some people might gravitate towards a specific profession like nursing and the
explanation of the factor often uncover the basic characteristic trait the
nurses have in common. These help explain the reasons behind horizontal
aggression and the effect of said activity in the quality of health care
received by the patients in Canada.
The explanation for the horizontal aggression
is based on the theory of the wounded healer. The theory focuses on the facet
of the nursing profession where some personal trauma leads some registered
nurses to understand the problems of the people needing care and support and
thus the people with personal trauma feel the urge to help the people in need.
The personal pain of the people can drive them in two ways. If the personal
pain is recognised acknowledged and transformed, then it can help the people
sympathise with others in need but otherwise it can fester and make them angry
or overly emotional. This leads to the bullying of the other members who are
vulnerable which has been explained by the term of the walking wounded. The
vulnerable are members who are less secure and people with lighter duties like
the night shift nurses and new recruits who are unfamiliar with their duties.
The effect of this violence is not evident in the shorter period but the
overall structure of the workplace is affected and the level of care the
patients receive decreases.
Therefore, the effect of the
horizontal aggression is to be determined on the performance of the nurses and
the quality of care delivery. The patient is the main indicator in the research
and the effect that is analysed are based on the overall performance indicator
of the nurses is based on the stress level and other factors that are related
with the horizontal aggression (Purpora & Blegen, 2015). The level of
horizontal aggression differs and the victims are often chosen based on some
specific criteria therefore the overall effect of the horizontal bullying can
be easily discerned.
The issue that is
to be expounded on in this pare is directed towards determining the relation
between the patient care level and the nurse performance and the horizontal
aggression.
Impact on health care services and future nursing
profession
The stress that is mentioned before
is another main culprit in this case also as the stressful and hectic life of
the nurse and the stress leads to discontent and emotional instability. These
negative emotions need an outlet which is mostly the new recruit or vulnerable
ones. This leads to even more discontent and stress in the workplace as
essentially the abrasive behaviour passes the stress to the victim who in turn
is affected negatively and become a walking wounded who passes on the stress
through further violence and thus the cycle can contaminate a workplace
corrupting all of the nurses and affecting the health care delivery severely.
Negative
work environment
The negative work environment that is
created when the stress level is high along with the discontent among the
nurses is harmful for the nurse without question but the effect on the patient
care quality is astoundingly high. The effect of the overall stress is based on
the personal tension, professional high involvement and the of course the stress
generated by horizontal aggression. The overall relation between the co-workers
who should help one another to gain maximum efficiency in the work is often strained.
Therefore, among the resultant harm from the bullying and the overall stressful
environment is the negative work environment affects the professional
efficiency of the nurse (Egues & Leinung, 2013, July).
Anger
and emotional problems
The anger and emotional problems are
part and parcel of the horizontal aggression and the effect of the aggression
leads to more of the same and the balance of the workplace is disrupted along
with the behavioural pattern that needs compassion and the sympathy from the
nurses affect the recovery. There is also the factor that the inability to provide
proper care is not limited to the time and order of medicine but also the care
level and attention of the nurse, therefore the anger and emotional problems
also affect the nurses performance and adversely affect the level of care the
patient receives (Heckemann,et al., 2015).
Alcohol
and drug abuse
Although the nurses are aware of the
different harms that come from the drug and alcohol abuse the stress of the
workplace when added with lateral violence is often overwhelming for the person
to cope with and for relief and oblivion they turn to drugs and alcohol. This
also affects the performance as the steady hand and wakefulness is compromised
making the nurse vulnerable and the patient suffers from inattention (Myers et
al., 2016).
Job
satisfaction
As the workload in the nursing
profession is very high, the nurses need to be well satisfied to provide best
care for the patients. This means that the nurses perform better under the supervisions
that allocate specific duties among them according to skill level and experience.
The workplace bullying or lateral violence disturbs the balance and reduces job
satisfaction (Topa & Moriano, 2013).
Apart from these effects there are
many effects that differ from each other on a case to case basis and more often
than not the effect of the horizontal aggression is based on the person who is
inflicting it on the other and the person upon whom it is being inflicted.
Therefore, the analysis is incomplete without the factor of the individuality
and uniqueness of reaction being factored in the equation. Nevertheless, the effect
of the horizontal aggression is quite profound as many of the factors are
applicable in other professions as well bit in the nursing it takes a whole new
dimension because of the stressful nature of the job and the compassion and
calm judgement required by the profession. The effect of the horizontal
aggression on the nurses naturally transfers onto their charges and their
health as the performance level of the nurses is directly related to the patient’s
wellbeing (Blair, 2013).
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